This Women in Subro blog series highlights powerhouse women in the industry while discussing leadership, management, and success in subrogation.
We interviewed Laurie Conway, Claims Adjuster with Florida Intracoastal Underwriters, and learned that success in subrogation can come even as a second career. Laurie took the claims adjuster exam and passed the first time at the age of 58. Her first career was in sales. Laurie owned her own business working in the floral/garden industry selling products to garden centers. We appreciate that Laurie took her green thumb and applied her skills to subrogation recoveries, a different kind of green.
Q: Who is the subrogation team at Florida Intracoastal Underwriters?
A: I am the subro team. However, I do get help here and there from other claims adjusters.
Q: Do you have a fun subro story to share?
A: We had a loss at one of the high-end condo buildings involving damage to the columns in the exterior entrance. These beautiful, artistically finished columns were basically targets for vehicles to crash into. The cars never hit any of the other columns, just the ones that cost $17,000+ to replace. We would have the artist come out to the property each time to repair the artwork. We then pursued the drivers for recovery.
Q: What is it about subro that catches your attention and keeps you interested?
A: As a second career and in my 60s, it is rewarding to help get that recovery check. I am very competitive by nature. I play pickleball almost every night and love to beat the young guys.
Q: What is the hardest part of your job?
A: Waiting. The hardest part is waiting for the information and documents to work up the case; waiting for responses; waiting for resolution.
Q: What is the most rewarding part of your job?
A: Of course, the recovery check and giving the insured their deductible back.
Q: How do you define success?
A: Having a work-life balance while doing a job well done and being rewarded for it.
Q: Going back to your gardening roots, what flower best represents subrogation?
A: The orchid because it gives something back. There is a reward at the end. And it blooms again and again.
We thank Laurie Conway for this interview. If she is half as good at subro as she is at pickleball, her targets better watch out!
Stay tuned for the next post highlighting another prominent subro leader.
